Privacy Policy

Last updated: December 29, 2025

1. Introduction

Welcome to CareLink. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application and services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email address, phone number)
  • Profile information (profile photo)
  • Location data (to find nearby healthcare providers)
  • Appointment and booking information
  • Reviews and ratings you submit
3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Connect you with healthcare providers
  • Process and manage your appointments
  • Send you notifications about your bookings
  • Respond to your comments and questions
  • Ensure the security of our platform
4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit using SSL/TLS protocols.

5. Data Sharing

We do not sell your personal information. We may share your information with:

  • Healthcare providers you choose to book with
  • Service providers who assist in operating our platform
  • Legal authorities when required by law
6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Export your data in a portable format
7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy or our practices, please contact us at:

Email: [email protected] Address: Beirut, Lebanon